These general conditions of sale of products apply to all sales of products made by Italy Water s.r.l.
Orders must be received through our e-commerce www.italywater.it, with clear indication of the product code, description and quantity of goods requested.
Italy Water s.r.l. has the right to accept and fulfill the order in whole or in part.
The offers and price lists of the products are those published at the time the order is placed; however, they may be indicative and may be modified by Italy Water s.r.l., even without notice.
The prices applied are understood to be ex works Italy Water s.r.l., non-standard packaging costs, cash on delivery costs, VAT and taxes excluded; all shipping costs are the responsibility of the Buyer.
Italy Water s.r.l. will ship the goods referred to in the confirmed order proposal within 2-3 working days from receipt of payment for the same, except in cases of force majeure, it being understood that this delivery term must be considered indicative and not essential.
The Products are understood to be delivered to the Purchaser with remittance to the latter, or to the courier for transport. From that moment Italy Water s.r.l. is free from the risk of loss and/or damage to the Products.
Every single order or delivery will be considered autonomous and independent from any other order or delivery.
Italy Water s.r.l. reserves the right to process the order also through partial deliveries. If the Purchaser intends to refuse any partial delivery of the goods, he must declare it in advance in writing.
The simple delay in the delivery of the Products, whatever the cause of the same, does not generate any right to compensation or damages for the Buyer.
In the event that more than three working days have passed since our order confirmation was sent, Italy Water will consider the order canceled and the products covered by the order will be made available again for other Customers.
The Products remain the full property of Italy Water s.r.l. until full payment of the price, and related expenses, duties and taxes. The Buyer must immediately inform Italy Water s.r.l. if so, any executive procedures concerning the Products.
Brands and logos are the property of their respective owners. The Italy Water brand, WHT Water Hi Tech is owned by Italy Water s.r.l.
The Purchaser is required to communicate in writing the use of the trademark and of the images present in this catalog or on the website, Italy Water s.r.l. will be able to grant these rights only with a written communication.
It is forbidden to advertise, exhibit, present the systems marketed and/or produced by Italy Water s.r.l. and sell them to the end user if they are purchased from another supplier.
In the event of non-compliance with the above, we will therefore consider ourselves free to take legal action to protect our rights.
Italy Water s.r.l. exclusively guarantees the conformity of the Products, at the time of delivery, with the specifications indicated in the accompanying documentation and the absence of manufacturing defects or pre-existing material defects before the sale.
Italy Water s.r.l. does not guarantee the suitability of the products for uses other than those indicated in the use and maintenance manual.
The guarantee will be effective for 1 (one) year from the date of delivery of the products under the terms and conditions set out in this article.
As an exception to this period, the rotary pumps in brass and/or stainless steel, ultraviolet lamps, are covered by a guarantee for a period of 6 (six) months; the filtering parts, such as reverse osmosis membranes, filter cartridges, o-rings, subject to wear are not covered by any guarantee.
The guarantee is excluded in case of:
a) absence of the product branding and identification label; b) failure, insufficient, untimely or improper periodic maintenance of the products, including the replacement of suitable consumables, in accordance with the instructions contained in the use and maintenance manual. c) damage caused by transport, or which in any case are attributable to causes other than defects in the manufacturing process or materials.
The mere possession of the appliance does not give the right to the guarantee itself.
Repairs carried out under warranty must be sent to the headquarters of Italy Water s.r.l., transport costs are to be borne by the Buyer.
This warranty expressly and definitively modifies and replaces any other legal remedy in relation to faults and operating defects, such as, by way of example, those provided for by articles 1490 and 1512 of the civil code. The provision of art. 1490, second paragraph, of the civil code with reference to the terms of this guarantee.

The Purchaser must report, under penalty of forfeiture, any defects in the Products covered by the guarantee, by means of written communication, sent directly to Italy Water s.r.l., within 8 (eight) days from the discovery of the defect, attaching a copy of the transport document, the invoice or accompanying document, clearly exposing the alleged defect. After this deadline, the objection can no longer be accepted.
Any notification of defects or pending claims do not entitle the Purchaser to suspend or delay the payments due.
Even in the case of defects covered by the guarantee, the liability of Italy Water s.r.l. will be limited to the obligation to repair the Product or replace the Product, at its choice, or, always at the choice of Italy Water s.r.l., to refund the price paid by the Buyer for the defective Product. The Purchaser must guarantee an optimal execution of the installation of the systems; the assembly of control equipment such as a pressure reducer and non-return valves upstream of each system, in the event of a fault, the non-installation of such equipment could void any form of guarantee.
Italy Water s.r.l. therefore it will not be liable for any further damages possibly suffered by the Buyer or third parties, such as, by way of example and not limited to, damages suffered by the Buyer or third parties for the consequences deriving from the use of the Products, direct and indirect damages at random, such as merely by way of example, production stops, damage to the Products and to the property of the Purchaser and/or third parties, costs of technical interventions and ordinary and extraordinary maintenance.
Italy Water s.r.l. accepts any returns of the Products with prior written consent, the latter will only accept returns intact. In order to proceed with the acceptance of the return, the Purchaser must complete the "RMA" form in its entirety and send it by e-mail to ordini@italywater.it, Italy Water s.r.l. through its Assistance Service, it will communicate to the buyer a return number (the "Authorization Number"), which will be valid for 15 days from the date of issue and must be clearly mentioned on the packaging at the time of return. After this term, the Authorization Number will automatically cease to be effective and the return will no longer be accepted. The return shipment, by the Buyer, must take place with the shipping costs borne by the Buyer.
These general conditions and the supplies made under them are governed by Italian law.
For any dispute arising from the supplies governed by these general conditions of sale, the Court of Palermo will be exclusively competent.